Training, development and consulting for global retail and service industries

We specialise in leadership, soft skills, sales and IT training for personnel at all levels, with a focus on the retail sector.

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    Better customer experience ensures faster checkout and can cut an average queue time by 50%

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    Investing in skills can help staff build rapport with customers and make customer service really work

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    A positive customer service culture can deliver more than any other aspect of the retail environment

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    Supporting customers at their Moment of Decision is critical to build comfort in the shopping experience