Training, development and consulting for global retail and service industries
We specialise in leadership, soft skills, sales and IT training for personnel at all levels, with a focus on the retail sector.
Better customer experience ensures faster checkout and can cut an average queue time by 50%
Investing in skills can help staff build rapport with customers and make customer service really work
A positive customer service culture can deliver more than any other aspect of the retail environment
Supporting customers at their Moment of Decision is critical to build comfort in the shopping experience