A major recruitment company needed to change the way it managed holiday pay entitlement following a ruling by the European Courts of Justice.
This involved the central support functions, 3,000 Consultants and a fully managed communication approach to over 150,000 temporary staff.
With a twelve week deadline this provided an interesting and challenging project.
Our solution was to create a bespoke blended training programme that included:
The net results were a reduction in man-hours to process this entitlement, a reduction in errors and an increase in efficiency.