Our Approach

Our goal is to return multiples of your training cost in increased sales, motivation and efficiency.

We create bespoke learning programmes to ensure your needs are fully met. These may be trainer and delegate sessions, online interactions, shop floor training or a mixture of styles.

For too many retailers training is a necessary evil. Staff churn and spikes in temporary staff make the store a fluid working environment which means it can be difficult to select the most effective programme.

See our Case Studies for ways we have helped other major clients fulfill their training needs.

What we can do for you

  • Analyse
    To gain a better understanding of your retail business and environment, one of our trainers will visit you onsite to gain an insight into your business needs, the services and products you offer and your immediate training requirements.
  • Develop
    We then create a bespoke course that is relevant to your staff and presented in a style that matches your corporate culture, using language and examples that relate to the delegates, whatever country they are in.
  • Deploy
    We deliver training onsite or at a convenient location. Supportive instructors coach your staff through interactive training sessions, ensuring the skills learned can be used immediately at work to improve the customer experience and the store's efficiency.
  • Evaluate and sustain
    Reviewing success is imperative to understand the adoption of the new skills and suggest recommendations for future improvements. We gather delegate evaluations and feedback from team leaders and instructors to benchmark the session against our quality standards.

What this gives you

Skills for Success

Maidenbower manages large-scale training roll outs, helping national and international businesses cascade vital skills to their workforces. Maidenbower designs interventions that balance the requirement for company-wide best practice with the specific needs of each regional location.

  • Customer service
  • Technology
  • Sales
  • Customer satisfaction programmes
  • Employee induction programmes
Maidenbower Ignite

Maidenbower delivers high-energy inspiration to managers at all stages of their career. A programme of professional skills development, M.I. unleashes your leadership talent.

  • Team management
  • Coaching & mentoring your team
  • Public speaking and presentation skills
  • Performance management
  • Time management
  • Managing change